Returns & Refunds Policy

At Little Something, we want you to love your little something! However, if something isn't quite right, we're happy to help.

Change of Mind Returns

We accept returns for change of mind within 7 days of your order being delivered.

To be eligible for a change-of-mind return, items must:

• Be unused, unworn and in their original condition.
• Be free from damage, marks, stains or signs of wear.
• Have all original tags and labels attached, where applicable.
• Be returned with any original accessories or components.

Please contact us before sending any items back so we can provide return instructions.

Items We Cannot Accept for Change-of-Mind Returns

For hygiene and safety reasons, certain items may not be eligible for change-of-mind returns, including:

• Earrings and other pierced jewellery.
• Personal care or hygiene products once opened or used.
• Items that have been personalised or made to order.

This does not affect your rights under Australian Consumer Law if an item is faulty or otherwise does not meet a consumer guarantee.

Return Postage

For approved change-of-mind returns, customers are responsible for the cost of return postage.

We recommend using a tracked postage service, as Little Something cannot guarantee the safe arrival of items returned without tracking.

Original shipping fees are not refundable for change-of-mind returns.

Faulty, Damaged or Incorrect Items

We take great care when selecting and packing our products. However, if your item arrives damaged, faulty or incorrect, please contact us as soon as possible.

Please include:

• Your order number.
• A description of the issue.
• Clear photographs of the product and packaging, where relevant.

We will assess the issue and arrange an appropriate remedy in accordance with Australian Consumer Law.

Depending on the circumstances, this may include a repair, replacement or refund.

You will not be charged return postage for an item confirmed to be faulty or incorrectly supplied.

Refunds

Once your return has been received and assessed, we will contact you regarding the outcome.

Approved refunds will be processed to the original payment method. Please allow additional time for your bank or payment provider to process the refund.

Exchanges

If you would like a different size, colour or product, please contact us.

Exchanges are subject to product availability. Where an exchange is unavailable, we can discuss an alternative arrangement.

Australian Consumer Law

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law.

For further assistance, please contact us at littlesomethingperth@gmail.com.

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